free pickPrivacy Policy
This page describes what we collect when you use free pick and how we keep that data protected. We at free pick take your privacy seriously. When you create an account, deposit funds, place wagers on Liga 1 or Champions League markets, or use our live casino and slot games, we collect certain information to operate our platform, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with applicable regulations.
Our commitment is to use your data only for the purposes outlined here and to protect it through standard security practices. We do not sell your personal information to third parties. We may share data with payment processors and regulatory authorities where required by law. This policy applies to all users of free pick across supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.
If you have questions about how we handle your data, contact our support team during standard business hours.
What Data We Collect
We collect information in several categories when you use free pick. First, we collect account information: your full name, date of birth, email address, phone number, and identification number (such as your national ID or passport). We require this information to verify your identity and comply with anti-fraud standards.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, date, and transaction reference. We do not store your full payment card details or wallet passwords—those are handled directly by your bank or wallet provider. We retain payment records to process withdrawals, reconcile accounts, and detect fraudulent activity.
Third, we collect activity data. We log every wager you place, every result, your account balance changes, login times, and device information (such as your browser type and IP address). This data helps us operate the platform, detect abuse, and resolve disputes. We also collect information about which games you access and how long you spend on each.
How We Use Your Data
We use the data we collect for specific purposes. We use your account information to verify your identity, prevent fraud, and comply with regulatory requirements. We use your payment information to process deposits and withdrawals, reconcile your account, and detect suspicious transactions. We use your activity data to operate the platform, settle wagers, investigate disputes, and improve our services.
We may also use your email address to send you important notifications about your account—such as confirmation of a withdrawal request, alerts about unusual activity, or updates to our terms and policies. We do not send marketing emails unless you opt in. You can manage your communication preferences in your account settings.
We do not use your data to make automated decisions about you (such as automatically closing your account or restricting your access) without human review. If we suspect fraudulent activity, we investigate manually and contact you before taking action.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to operate free pick or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them.
We may share data with regulatory authorities, law enforcement, or other government agencies if required by law or if we believe in good faith that disclosure is necessary to protect our rights or the safety of our users. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes.
Our servers may be located outside your jurisdiction. By using free pick, you consent to your data being transferred to and processed in other countries. We maintain the same level of protection regardless of server location.
We at free pick protect your data through encryption, secure storage, and limited access. Your privacy is central to how we operate.
Your Rights and Data Access
You have the right to access the personal data we hold about you. You can request a copy of your data by contacting our support team. We will provide this information within a reasonable timeframe, typically within 30 days. You also have the right to correct inaccurate data—if your account information is wrong, you can update it through your account settings or request our help.
You have the right to request deletion of your data, subject to legal and operational constraints. If you close your account, we retain your data for a period necessary to settle any outstanding wagers, process final withdrawals, and comply with regulatory requirements. After that period, we delete or anonymize your personal information.
You have the right to object to certain uses of your data. For example, if you do not wish to receive account notifications, you can opt out through your settings. However, we must retain certain data (such as transaction records) to operate the platform and comply with law, so we cannot delete everything.
Our Security Practices
We employ standard security measures to protect your data from unauthorized access, alteration, or disclosure. We use encryption for data in transit (such as when you log in or deposit funds). We store sensitive data on secure servers with restricted access. We conduct regular security reviews and update our systems to address known vulnerabilities.
However, no security system is perfect. We cannot guarantee absolute protection against all threats. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We will investigate and take appropriate action.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a period afterward to settle disputes, process final transactions, and comply with legal requirements. Typically, we retain data for at least five years after account closure to satisfy regulatory and tax obligations. Transaction records are kept longer to support audit trails and dispute resolution.
If you request deletion of your account, we will close it and begin the data retention process. You will not be able to log in or access your account, but we will retain the data necessary for legal and operational purposes.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or through your account dashboard. Your continued use of free pick after such changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account and request a withdrawal of your balance.
We encourage you to review this policy periodically. If you have questions or concerns about how we handle your data, contact our support team. We are committed to protecting your privacy and operating free pick transparently across all supported regions.